FAQ
Greetings to the Frequently Asked Questions (FAQ) section on Rulore's platform. Here, we’ve gathered answers to commonly asked questions to provide you with quick and helpful information.
GENERAL QUESTIONS
Q: What is Rulore?
A: Rulore is a premium online platform offering a curated selection of high-quality handbags and accessories. We carry everything from chic clutches for special occasions to everyday totes that combine style and function, all crafted to elevate your fashion and express your unique personality.
Q: How may I reach out to Rulore customer support?
A: To connect with our friendly customer support team at Rulore, simply visit the "Contact Us" page on our website, or drop us an email at support@rulore.store. We’re here to help with any inquiries, concerns, or assistance you may need, and we aim to provide quick and reliable support every time.
ORDERING AND SHIPPING
Q: How do I place an order on Rulore?
A: To place an order, simply browse our website and explore our wide selection of handbags and accessories. Once you’ve found your perfect item, add it to your cart and proceed to checkout. Follow the easy on-screen prompts to enter your shipping and payment information, and confirm your order for processing.
Q: When will my order be shipped?
A: Transit time is 7 to 15 business days (Monday to Friday).
Handling time is 1 to 3 business days (Monday to Friday).
Estimated delivery is 8-18 business days.
Order cut-off time will be 4:00 PM. Time zone: (GMT-05:00) Eastern Standard Time.
Q: What is the shipping cost?
A: We offer a flat $11 USD for Standard shipping on all orders within the United States. This ensures a simple, consistent cost for every qualifying order, no matter the size or weight, so you can shop with ease.
Q: Can I track my order?
A: Yes, you can easily track your order by visiting the "Track Your Order" page on our website. Simply follow the link provided, Rulore | Track Your Order, and enter your order details to find real-time tracking updates for each item in your order.
Q: What methods of payment do you accept?
A: We accept the following payment methods:
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Paypal
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Venmo
RETURNS AND EXCHANGES
Q: What is Rulore's return policy?
A: We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. For more details, visit our return policy page Rulore | Return Policy.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team through the "Contact Us" page or email support@rulore.store with your order number and reason for return. We’ll guide you through the process.
FOR MORE INFORMATION
If you have additional questions or need further assistance, don't hesitate to reach out. We're here to help and ensure you have a great experience. Thank you for choosing Rulore.
CONTACT INFORMATION:
Business name: Rulore
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (804) 263-6539
Business Mail: support@rulore.store
Business Address: 2469 Briarwest Blvd, Houston, TX 77077, USA